The Vermont Country Store has the following Customer Bill Of Rights:

• To expect polite, courteous service.
• To be the top priority of the moment.
• To expect all salespeople to know about their merchandise.
• To complain about any shortcomings in merchandise, service or delivery.
• To compliment superior quality of service and merchandise.
• To expect The Vermont Country Store to stand behind its merchandise.
• To expect any adjustments in merchandise to be made in the most convenient manner.
• To expect accurate and efficient record keeping, despite the computer or other problems.
• 100% guaranteed satisfaction. VermontCountryStore.com will exchange any item or refund your money, without hassle or fuss.